Episode 1
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It's the start of the new year, and after their busy festive period, the hotel has high hopes for the year ahead - looking at how they can improve all areas of their service.
The festive season is the most profitable time of year for the Savoy hotel. Across the hotel, every department is madly preparing for the rush - and the hotel is fully booked.
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5. At Christmas - The festive season is the most profitable time of year for the Savoy hotel. Across the hotel, every department is madly preparing for the rush - and the hotel is fully booked.
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