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  1. ITV Report

Gatwick Airport among 10 worst in the world

Gatwick Airport in West Sussex Photo: Gareth Fuller/PA

Gatwick Airport has been ranked second in the worst 10 airports in the world, according to the AirHelp index.

Stansted, Manchester and Edinburgh also made the bottom 10.

The ranking looks at punctuality, quality and service at 76 airports worldwide.

Meanwhile, Heathrow Airport was the top ranked UK airport at number 20, between San Francisco and Vancouver.

The rankings also looked at airlines, with British Airways ranking seventh worldwide out of 87, followed by Virgin Atlantic.

Flybe, with its second biggest base in Southampton, came in 22nd.

Ryanair and Monarch featured in the bottom five.

The airlines are measured by their on-time performance, quality of service and how well they process compensation claims.

Heathrow Airport was the top ranked UK airport at number 20 Credit: Steve Parsons/PA

Gatwick recognises the inconvenience that delays cause to our passengers and we will continue to do everything possible to prevent them from occurring."

“However over recent years repeated strike action on the continent and heavily congested airspace above parts of Europe and London, have led to a significant increase in the number of delays caused by wider air traffic control issues outside Gatwick’s control. Gatwick has more flights to Europe than any UK airport and is impacted disproportionately by events on the continent."

“Gatwick and our airlines have implemented a wide range of measures to improve on-time performance in recent years, however the resulting improvements to punctuality have been overwhelmed by the scale of wider UK and European airspace issues. We will continue to make improvements and invest in new infrastructure to support punctuality, but we also call on UK and European authorities to take urgent steps to limit the impact of industrial disputes on our passengers, and to accelerate plans to increase the efficiency of UK and European airspace." “Surveys conducted amongst real passengers travelling through Gatwick currently show record levels of satisfaction and advocacy, with other third party passenger surveys also telling a different story and rating Gatwick’s service levels highly.”

– Spokesperson, Gatwick Airport
Flybe was ranked 22nd out of 87 airlines worldwide Credit: ITV Meridian

The top 10 airports in the world and their score in the AirHelp index:

  • Singapore Changi - 9.07
  • Munich, Germany - 8.66
  • Hong Kong - 8.42
  • Copenhagen Kastrup, Denmark - 8.04
  • Helsinki-Vantaa, Finland - 8.03
  • Cincinnati-Northern Kentucky, USA - 7.94
  • Barcelona El Prat, Spain - 7.90
  • Madrid Adolfo Suarez-Barajas, Spain - 7.81
  • Auckland, New Zealand - 7.80
  • Frankfurt, Germany - 7.76

The worst 10 airports in the world and their score in the AirHelp index:

  • Kuwait - 5.02
  • London Gatwick - 5.38
  • Manchester - 5.43
  • Newark Liberty, New Jersey, USA - 5.92
  • Stansted - 6.07
  • Edinburgh - 6.10
  • Mumbai, India - 6.21
  • Dubai, UAE - 6.24
  • Bangkok Suvarnabhumi, Thailand - 6.30
  • Delhi, India - 6.31