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Greater Anglia introduces new compensation rules

Greater Anglia is the latest rail company to introduce new compensation rules for passengers facing train delays.

Greater Anglia adopts new compensation rules. Credit: PA

The government's 'Delay Repay 15' means passengers can claim back 25 percent of single fare journeys delayed between 15 and 29 minutes.

Greater Anglia has now agreed to adopt the scheme - it used to pay out compensation for delays over 30 minutes.

The usual compensation will still apply for delays longer than 30 minutes and longer than one hour.

Greater Anglia is investing £1.4 billion to replace its train fleet with more than 1,000 new carriages due to come into service before the end of 2020.

}"It's all part of a wider transformation of train service standards in East Anglia that sees us bringing in a complete fleet of brand-new trains across our entire network over the next two years, with the first new trains due in service later this year.

We're fully focused on improving punctuality and reliability, in collaboration with Network Rail, but customers will now be able to claim compensation for any delays of 15 minutes and over, when things do go wrong."

– Jamie Burles, Managing Director, Greater Anglia

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Fresh call for rail re-nationalisation after East Coast mainline comes back under government control

The East Coast mainline has been re-nationalised for the third time after successive private companies failed to keep the trains running. Credit: ITV News

There have been fresh calls from the Labour party for the rail network to be re-nationalised as the East East mainline through Stevenage and Peterborough came back under government control.

Stagecoach and Virgin agreed to pay £3.3 billion to run the franchise until 2023 but the contract was ended prematurely after they failed to hit revenue targets.

Now the line has been re-nationalised for the third time after successive private companies failed to keep the trains running.

The company now running the line is know as London North Eastern Railway (LNER) and will be run by the same managing director, David Horne.

Labour were campaigning at stations calling for the re-nationalisation of all the private rail operating companies.

  • Click below to watch a report by ITV News Anglia's Liz Summers

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Rail commuters to get compensation for timetable chaos

Rail commuters are to be compensated for the chaos caused by the train timetable shake-up. Credit: ITV News

Rail commuters are to be compensated for the chaos caused by the train timetable shake-up.

The Transport Secretary Chris Grayling has announced an inquiry into what went wrong.

Thousands of Govia Thameslink and Great Northern services have been affected by the timetable changes which have led to delays, cancellations and frustration both on platforms across the East.

MPs from the Anglia region have lined up in the House of Commons to criticise the problems.

  • Click to watch a report by ITV News Anglia's Political Correspondent Emma Hutchinson

Passengers told to expect bank holiday rail disruption

Bank holiday rail disruption Credit: PA Images

Rail passengers are being encouraged to check their route before they travel this bank holiday (May 26-28).

Network Rail will be carrying out engineering works. It means train time times will be altered and some journeys are expected to be longer.

Replacement buses will run between Ipswich and Felixstowe and some lines into Liverpool Street will be closed.

For the latest changes check the Greater Anglia website.

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