Thames Water defends bill rise

Thames Water has written to the industry regulator Ofwat to ask permission to charge customers an addition one-off fee of about £29 per household. The firm, which made £150m profit last year, has blamed "unquantifiable" costs.

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Thames Water cite 'unquantifiable costs' for surcharge

Thames Water have applied to water regulator Ofwat to charge customers a one-off surcharge on top of their bill of £29 pounds. The company said they have been forced to deal with "unquantifiable" costs that they were not aware of when Ofwat set price limits back in 2009. Increased costs include:

  • Increases in bad debt as a result of the economic downturn
  • Increases to Environment Agency charges
  • The costs of operating and maintaining the additional 40,000 km of sewers that were transferred to Thames Water by the government in October 2011
  • Costs of land acquisition and other preparatory work required for the construction of the Thames Tideway Tunnel

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