A Serious Case Review (SCR) into a care home run by Southern Cross has made more than 30 recommendations in a bid to prevent the "institutional abuse" that coroners found contributed to the death of five elderly residents.
The SCR, commissioned by West Sussex Adult Safeguarding Board, made 34 recommendations in its answers to a series of questions asked by the family members of those who died at Orchard View, and how regulations can be improved. Key recommendations include:
- It should be a requirement for care businesses to prove they can recruit and sustained skilled staff
- Relatives should have a named point of contact within homes
- Concerns over safeguarding should be escalated outside the care home, if not dealt with promptly and properly
- Emergency services should have named contacts so they can access care home more easily
- Care providers should be contractually required to hold open meeting with residents and their relatives on a regular basis - a local authority representative should be invited to this and minutes should be shared