According to the Citizens Advice Bureau of the 30 million people who were disturbed by an unwanted cold call about mis-sold Payment Protection Insurance (PPI):
- One-in-four people (27%) received their most recent call during a family meal, while around one-in-seven (14%) received the call at work, including during meetings and presentations.
- Approximately one-in-eight (13%) were disturbed while enjoying a film or watching TV.
- Texts to mobiles, telephone calls and automate messages were the three most common ways in which people were contacted about PPI claims.
- Citizens Advice research found 56% of complaints about PPI claims management stemmed from cold calls.